The story of the Village Herb Shop is about an interest that started as a hobby, then became a passion, evolved into a home catalog business, and eventually became a retail business. When Kathleen Gips planted her first herb garden in 1975, little did she know where it would lead. The herbs she grew turned into herb vinegars, jellies, and potpourri for her personal use and into tussie mussies for gifts. Then a few neighbors asked for some for their own use and for gifts. A small mail order catalog was the start of her business, then known as Pine Creek Herbs.
As Kathleen’s business grew, so did her shops. She had one on her side porch, a booth in a sales co-op and finally a brick and mortar store of her own.
In 2013, Kathleen decided it was time to retire and spread her wings in different ways. Initially the shop was just going to close until one of her long time customers approached her looking for a different solution.
In 2014, Lee Ann Halley purchased the Village Herb Shop. Lee Ann has enjoyed gardening and growing herbs as a hobby for over 20 years. The Herb Shop was a respite where she enjoyed classes with her mom, sister and friends for years. She also was an avid fairy gardener with her daughter Madeline. The types of classes and products the Herb Shop offered the community was so unique she felt it was a real loss to lose a treasure like this, so her husband supported her decision to leave a long time manufacturing management career and pursue her hobby with passion.
Today, her daughter and sister work closely with her to buy products and set the classes for the store. We try to offer classes and products on trend with what we see in retail as well as gardening.
We are located in the 1880 brick Victorian building in the Village that you see on our website. In addition to the rooms you can view on our on-line tour, we have a large classroom for workshops, presentations, meetings, and herb parties. There is always something happening at the Village Herb Shop and it usually has something to do with herbs.
Some of our loyal customers come from far away. We have created this website to give our good customers who cannot get to the Herb Shop as often as they would like a way to buy our products from long distance. We will sell our most popular products and our own VHS branded products here. But we cannot sell the entire variety of products you will find at the shop, and we know that we cannot completely reproduce the experience of visiting the shop itself. So, sign up for our newsletter and visit the website frequently to learn about our classes and events, our new products, and our special offers. Then come see for yourself. You always have an open invitation and a cup of tea will be waiting for you!
Credit Card Security – We use SSL (Secure Socket Layer) encryption to ensure that the information is safe from anyone trying to intercept it. Orders placed on our site are encrypted with SSL technology. The secure server software (SSL) encrypts all information you input before it is sent to us. This technology can be trusted to send and receive information securely via the Internet. In order for SSL security to work you must use a SSL-enabled browser.
Sales Tax – Sales tax is not charged on orders that are shipping to an address outside of the State of Ohio. If you are shipping merchandise to an address within Ohio you will be charged the current Ohio sales tax rate for Cuyahoga County.
Our knowledgeable staff will be glad to answer any questions about our products or services. If the information you request is not at hand, we will try to research it and respond as quickly as possible.
Customer Service Hours – Customer Service hours are from 10:00 a.m. to 5:00 p.m. Eastern Standard Time, Monday through Saturday. Please contact Customer Service by phone at 440-247-5029 or by e-mail at . Please include your name, e-mail address and daytime phone number if you get our after hours voice mail.
Ordering by phone – You can place an order by phone during our shop hours. Just call us in Chagrin Falls at 440-247-5029 and a sales representative will be happy to assist you.
If for any reason you are not satisfied, we are happy to exchange products you purchased or refund the credit card used for the purchase. Returns and exchanges must be made within 30 days of shipment. We are unable to accept returns on food products.
To make a return, include the copy of your receipt with the reason for the return, then enclose it in the box with the returned product.
· Pack items safely for shipping and send to the return address located on the return form (also show below).
· All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable.
· All returns will be credited to the original form of payment (excluding shipping and handling charges).
· Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an e-mail confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.
Store Returns – You may also return items to or shop location. Please bring your invoice as proof of purchase and the credit card used to make the original purchase.
We ship orders Monday - Friday, excluding national holidays. Our goal is to ship all orders within 1-2 business days. All orders are shipped via UPS or USPS. Standard ground shipping takes approximately 2-7 business days, depending on your location. Priority shipping (1-3 days from date shipped) is available for an additional charge. A physical shipping address is required by UPS for delivery. Unfortunately, we cannot ship to PO boxes, APO or FPO addresses.
Alaska/Hawaii/Canada – Yes, we ship to Alaska, Hawaii, and Canada. Shipments to Alaska and Hawaii will incur additional shipping charges. Shipments to Canada will incur additional shipping charges and may be subject to Canadian brokerage fees/customs/duties. We will contact you with any additional charges before shipping. At this time we do not ship to destinations other than those above.
Diffuser oils can only be shipped by UPS Ground, so we cannot supply them to Alaska and Hawaii. UPS adds a high charge directly to the customer for export documentation on these same products into Canada, so we cannot supply them at a reasonable cost to our Canadian customers.
Shipping and Handling Charges – The shipping & handling cost for your order is based on the total value of the order excluding taxes prior to application of any discounts or promotions. Shipping and handling will be charged at the time of shipment. If the original purchase contains a backordered item, shipping and handling will be assessed for the entire order at the time of the initial shipment. Sales tax is added to all orders sold to addresses in Ohio.