At the same time Kathleen developed a keen interest in Herb lore. She immersed herself in research, learning about herbs and flowers, their history, and their meanings. She became involved in the National Herb Society, as a member and editor of a journal. In 1990 she authored the first edition of Flora’s Dictionary, the Victorian Language of Herbs and Flowers. It quickly sold out, leading to a second expanded edition and many speaking engagements at garden clubs , women’s clubs, society chapters, and state and national conferences. Her passion for herbs and their uses has led to great opportunities to meet people and share ideas with them.
For years we traveled to craft shows, hosted holiday shows, and did catalog sales. Finally, in 1994, the Village Herb Shop opened its doors as a retail shop in Chagrin Falls, Ohio. We have outgrown our first two locations and are now ensconced in the 1880 brick Victorian building in the Village that you see on our home page. In addition to the rooms you can view on our on-line tour, we have a large classroom for workshops, presentations, meetings, and herb parties. There is always something happening at the Village Herb Shop and it usually has something to do with herbs.
We now have a nationwide mailing list of over 5000 customers and our Herb Club has 300 members who visit us regularly. Some of our loyal customers come from far away. We have created this website to give our good customers who cannot get to the Herb Shop as often as they would like a way to buy our products from long distance. We will sell our most popular products and our own VHS branded products here. But we cannot sell the entire variety of products you will find at the shop, and we know that we cannot completely reproduce the experience of visiting the shop itself. So, sign up for our newsletter and visit the website frequently to learn about our classes and events, our new products, and our special offers. Then come see for yourself. You always have an open invitation and a cup of tea will be waiting for you!
Credit Card Security – We use SSL (Secure Socket Layer) encryption to ensure that the information is safe from anyone trying to intercept it. Orders placed on our site are encrypted with SSL technology. The secure server software (SSL) encrypts all information you input before it is sent to us. This technology can be trusted to send and receive information securely via the Internet. In order for SSL security to work you must use a SSL-enabled browser.
Customer Service – Our knowledgeable staff will be glad to answer any questions about our products or services. If the information you request is not at hand, we will try to research it and respond as quickly as possible.
Customer Service Hours - Customer Service hours are from 10:00 a.m. to 5:00 p.m. Eastern Standard Time, Monday through Saturday. Please contact Customer Service by phone at 440-247-5029 or long distance at 1-800-836-9120 or by e-mail at email@example.com. Please include your name, e-mail address and daytime phone number if you get our after hours voice mail.
Ordering by phone
Returns - If for any reason you are not satisfied, we are happy to exchange products you purchased or refund the credit card used for the purchase. Returns and exchanges must be made within 30 days of shipment. We are unable to accept returns on food products.
A Return Form with instructions will be included with every shipment. To make a return, simply complete the form and enclose it in the box with the returned product.
· Include a copy of your invoice or packing list with the order number on it.
· Pack items safely for shipping and send to the return address located on the return form (also show below).
· All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable.
· All returns will be credited to the original form of payment (excluding shipping and handling charges).
· Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an e-mail confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.
Village Herb Shop
17 East Orange Street
Store Returns – You may also return items to or shop location. Please bring your invoice as proof of purchase and the credit card used to make the original purchase.